Terms and Limitations of Services and Features Presented in the Agreement

2017-10-12 10:06:45 UTC

1. Introduction

All information in this article is referred to from Visiolink Agreement and Appendices. The purpose of the article is to keep an updated and from time to time in force overview of conditions that can and will change over time. Furthermore, the article presents conditions related to certain features and services available through Visiolink.    

All information is subject to change.

 

2. Hardware, software and OS Compatibility 

Operating Systems, Mobile Platforms

The Supplier will, if possible, by default support the latest version of iOS and Android. Upgrade of apps may however require development hours and a re-submit of the app, which will be held at the expense of the Customer. 

The Supplier can at any time change the minimum required OS-version in order to enhance stability and performance of the app. Changes will be announced on the Supplier’s usual communication channels. 

Minimum OS Versions Supported

  • Android including Kindle Fire: Android 4.1
  • iOS: iOS 9

 

Hardware

The Supplier strives to support the majority of all widespread phones and tablets and to optimize for the majority of commonly distributed screen sizes.

Support of future hardware may require development hours and a re-submit of the app, which will be held at the expense of the Customer.

Browser Compatibility and Fallback

The Supplier strives to support the majority of all widespread web browsers and browser versions. Based on statistical usage data, the Supplier will continuously evaluate which versions of web browsers to support. The Supplier can at any time change the minimum required version of a browser in order to enhance stability and performance of the Web solution. Changes will be announced on the Supplier’s usual communication channels.

For the Desktop Web Reader, users accessing from Internet Explorer 8 or 9 will be redirected to the Flash based reader. Readers accessing from a mobile device will be redirected to the simple device-optimized Desktop Web Fallback Reader. The Desktop Web Reader is supported by the newest versions of Chrome, Firefox, Safari, Edge and Internet Explorer 11.  

 

3. Non-consumable products (iOS)

According to Apple's guidelines, publications with a publishing frequency of up to three releases a week require an exact date for each publication, since they must be set up as “non-consumable” products. If the publication has a publishing frequency of three or fewer releases per week, the Customer is obligated to deliver a document containing the exact release dates for the next 12 months. This information must be given to Visiolink no later than one month before the beginning of the next 12 month period.

 

If the Customer wants to change the publishing frequency, price or date for one or more publications (for example during campaigns), the Customer is obligated to bear the hourly cost relating to any changes in a 12 month period.

 

 

 

 

4. Kindle Fire

The Kindle Fire app is an exact clone of the already developed Android app: same code base, navigation, features and visual representation. Updating the Android app is required for development or update of the Kindle Fire App. This procedure will be estimated and billed by Time & Material.

The implementation of Amazon purchase logic, setup of the app in the Amazon Store, development, project management, collection of materials and the subsequent maintenance are independent processes that are different from the methods on Android.

Updating your Android app means that the Kindle Fire app must also be updated. The Kindle Fire app is at any time an exact clone of the Android app, and simultaneous update of both apps is therefore necessary. For this, an upgrade fee of EUR 300 is charged.

Please be aware that setting up an Amazon Kindle Developer Account can be time consuming and must be completed prior to project initiation. This guide will take you through the procedure: http://support.visiolink.com/hc/en-us/articles/200050452-How-to-Create-an-Amazon-Account-for-development-of-app-for-Kindle-Fire

 

 

 

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