FAQ HTML Desktop

2016-11-08 13:25:34 UTC

This article provides an overview of frequently asked questions when upgrading your web solution from the Flash-based reader to HTML Desktop solution. If you do not find the information you need, please contact Visiolink Customer Care: support@visiolink.com.

In which browsers and browser versions does the HTML Desktop solution work?

Based on HTML5 technology the solution will work on browsers and browser versions that fully support HTML5. 

We perform tests on and optimize for the newest versions of Chrome, Firefox, Safari and Edge as well as Internet Explorer 11. Readers using Internet Explorer 8 or 9 will be redirected to the Flash based solution.

Be aware that Microsoft as of January 12 2016 has stopped their support of Internet Explorer 10 and below. We strongly recommend you to advise your readers to upgrade to a newer browser version.

Most browsers are automatically updated, which ensures that more and more users will get the best possible user experience. 

Why is the text sometimes sharp and sometimes a little blurry?

We are constantly looking for ways to optimize performance on the HTML Desktop solution. We define performance as a balance between general speed and text quality (sharpness). Of that reason, a performance test is made during initialization of the HTML Desktop viewer. The result of that test will determine, if the user should see the sharp vectorized text or if he/she should see an image-based version that is less performance demanding but not as sharp. The test result depends on browser, browser version and speed of the computer.      

How do I benefit from changes and improvements?

Every time a wish for improvements is reported during a project or through Visiolink Customer Care, we will register it and evaluate, which improvements should be implemented. Improvements will automatically be available as soon as they are released as any other Software-as-a-Service solution.  

It seems that some features are missing in the HTML Desktop when we compare it to the old Flash solution. Why is that?

Introducing a new solution is a chance for cleaning up old code and features and rethinking the interface. This means that some features are not carried through from the Flash-based solution to the HTML Desktop solution. Decisions of what functionality to introduce are based upon general market and customer demands and ensuring the best possible user experience. Features not essential to the core purpose of reading the publication effortlessly are prioritized lower than e.g. performance upgrades.

Where does the key color apply?

Colors are intentionally kept subtle to keep focus on the publication. A key color is set and applies to buttons in the right hand side menu (e.g. the search button), buttons in the article view (e.g. the sharing button) and to text elements in the article view (e.g. date and page number).   

Which zoom levels are available?

The HTML Desktop solution per default has five zoom levels that function like this: 

  • Level 1: 100 % (un-zoomed, the whole spread is visible)
  • Level 2: 130 %
  • Level 3: 220 %
  • Level 4: 350 %
  • Level 5: 500 %

Through testing we have found that these zoom levels suit the vast majority of content types and reader preferences, including people who are visually impaired. 

How do you navigate through a publication?

Ways of navigating in the publication:

  • When zoomed out, arrows left/right will turn the pages of the publication.
  • Zoom in by scrolling the mouse wheel - each scroll step will go one level deeper through the five zoom levels
  • The key "Home" will go to the deepest zoom level (level 5) and the key "End" will go to the un-zoomed level (level 1) 
  • Zoom in by using page up/page down or Apple/Fn + arrow up/down
  • Zoom in by double clicking anywhere on a page
  • Zoom in/out through the five zoom levels by pressing the 1, 2, 3, 4 and 5 keys on the keyboard
  • Open an article by single clicking a highlighted article area
  • While zoomed in, arrows up/down/left/right will move around the page
  • Furthermore, dragging the page by holding left mouse key while moving left or right or using the on screen arrows will turn pages.   

Does it work on mobile devices?

If the user is using a mobile device, he/she will be redirected to a simple fall back solution. The HTML Desktop solution is not optimized for touch devices. In general we recommend using native apps on mobile devices. 

We are aware that more and more PCs have touch screens and practically function as a hybrid between mobile touch devices and laptops. This will be taken into consideration during the maturing work of the product.   

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