PROVIDE ACCESS TO VISIOLINK
Customers are always advised to provide Visiolink with 'Edit' access.
This makes it possible for Visiolink to help with account related issues and provide guidance and consultancy on how to setup Custom Dimensions. Furthermore, it makes it possible for Visiolink to test your data when your app has been upgraded.
Go to your Google analytics 4 account:
First step is to go the 'Admin' tab in Google Analytics (STEP 1).
Go to ‘Account Access Management’ (STEP 2)
The Account Access Management list all the current users of the account and their permissions.
Check if one of Visiolink email's are present in the table (E.g visiolink.analyticsX@gmail.com).
If a Visiolink address IS PRESENT, then you should change the permissions of Visiolink to 'Editor'. You can do this by pressing the Visiolink mail address, then enable all access and save the settings in top right corner.
If a Visiolink mail is NOT PRESENT, you must add email@example.com with 'Editor' permissions manually as seen below. To add a new account, press the blue cross in the top right corner and then press ‘Add users’ (STEP 3).
Under data restrictions we recommend clicking off ‘No Cost Metrics’ and ‘No revenue Metrics’ – This just mean that Visiolink do not have access to any cost or revenue related metrics. You can read more about the Access and data-restriction management here: https://support.google.com/analytics/answer/9305587
End the set-up by clicking ‘Add’ (STEP 4).
You have now giving access to us, this allows us to help with account related actions such as Custom Dimensions and it makes it possible for us to provide help in the future.