Outside Office Hours Support

2023-01-04 11:51:16 UTC

Visiolink provides 24-hour telephone service. Should there be problems with Visiolink’s solutions, hosting or otherwise, our team can be contacted 24 hours a day over telephone. 

Outside Office Hours Support: Call +45 70 23 35 44

Opening Hours, Mon-Fri: 08.30-16.30

Outside Office Hours Support: 16.30-08.30

When contacting our support team, please state the prefix of the newspaper or magazine in question. Find your prefix in the Hub, e.g. in the Publication Overview:hub_prefix.png
Outside office hours support covers questions related to: 

  • Publication process and file flow
  • Processing by Upload Based Processing
  • Troubleshooting: general error in validation on epages
  • Troubleshooting: general error in validation on device

Please note:
Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day. When reporting critical incidents during office hours (weekdays 8:30 – 16:30 CET), a Visiolink employee will respond and evaluate severity immediately. When reporting critical incidents outside office hours, Visiolink can only be contacted by telephone.

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