Visiolink provides 24-hour telephone service. Should there be problems with Visiolink’s solutions, hosting or otherwise, our team can be contacted 24 hours a day over telephone.
Outside Office Hours Support: Call +45 70 23 35 44
Opening Hours, Mon-Fri: 08.30-16.30
Outside Office Hours Support: 16.30-08.30
When contacting our support team, please state the prefix of the newspaper or magazine in question. Find your prefix in the Hub, e.g. in the Publication Overview:
Outside office hours support covers questions related to:
- Publication process and file flow
- Processing by Upload Based Processing
- Troubleshooting: general error in validation on epages
- Troubleshooting: general error in validation on device
Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day. When reporting critical incidents during office hours (weekdays 8:30 – 16:30 CET), a Visiolink employee will respond and evaluate severity immediately. When reporting critical incidents outside office hours, Visiolink can only be contacted by telephone.