Terms and Limitations of Services and Features Presented in the Agreement

1. Introduction

All information in this article is referred to from Visiolink Agreement and Appendices. The purpose of the article is to keep an updated and from time to time in force overview of conditions which can and will change over time. Furthermore, the article presents conditions related to certain features and services available through Visiolink.    

All information is subject to change.

2. Hardware, software and OS Compatibility 

Operating Systems, Mobile Platforms

The Supplier will, if possible, by default support the latest version of iOS and Android. Upgrade of apps may however require development hours and a re-submit of the app, which will be held at the expense of the Customer. 

The Supplier can at any time change the minimum required OS-version in order to enhance stability and performance of the app. Changes will be announced on the Supplier’s usual communication channels. 

Minimum OS Versions Supported

• Android: 8 (App)  / Android: 8 (Modular App) 
• iOS: 15 (App)
• Windows: 10 (Browser) 
• Mac: 11 (Browser)

Supported means that we actively test and fix bugs apparent on those versions. It's possible that Visiolinks applications will work on non-supported OS versions, but Visiolink will not commit to test on older OS versions or fix issues which are specific for a non-supported OS versions. 

Hardware

The Supplier strives to support the majority of all widespread phones and tablets and to optimize for the majority of commonly distributed screen sizes.

Support of future hardware may require development hours and a re-submit of the app, which will be held at the expense of the Customer.

Browser Compatibility and Fallback

The Supplier strives to support the majority of all widespread web browsers and browser versions. Based on statistical usage data, the Supplier will continuously evaluate which versions of web browsers to support. The Supplier can at any time change the minimum required version of a browser in order to enhance stability and performance of the Web solution. Changes will be announced on the Supplier’s usual communication channels.

The Desktop Web Reader is supported by the newest versions of Chrome, Firefox, Safari and Edge. Users accessing from a mobile device or some older browser versions will be redirected to the device-optimized Desktop Web Fallback Reader.  

3. Non-consumable products (iOS)

According to Apple's guidelines, publications with a publishing frequency of up to three releases a week require an exact date for each publication, since they must be set up as “non-consumable” products. Visiolink will do this and in order to do so, we need information about the name of the product in the app and the price in your local currency. Products will then be created for the remaining year (for new customers) and after that for the entire calendar year.

If the Customer wants to change the publishing frequency, price or date for one or more publications (for example during campaigns), the Customer is obligated to bear the hourly cost relating to any changes in a 12 month period.