Following the release of Apple’s new operating system, iOS 13.2 , we’ve detected an issue that requires an update of your iOS app(s).
The issue causes the Article View to show an empty screen meaning that the users will only be able to read the newspaper in the replica edition. This is a critical malfunction, and we have it as our highest priority to solve this issue as quickly as possible.
We already have a fix ready and expect to have completed implementation, test and submit of all 400 iOS apps by November 8th 2019
Both the update and resubmit is covered by the forward compatibility and will therefore be completely free of charge. In fact, we will take care of everything, and you will receive an email as soon as the issue has been resolved.
Your Visiolink contact will reach out if you do not have forward compability in your contract.
iPhone models supporting iOS 13
- iPhone X
- iPhone 8 / 8 Plus
- iPhone 7 / 7 Plus
- iPhone 6s / 6s Plus
- iPhone 6 / 6 Plus
- iPhone SE
- iPhone 5s
iPad models supporting iOS 12
- 9-inch iPad Pro 2nd generation
- 9-inch iPad Pro 1st generation
- 5-inch iPad Pro
- 7-inch iPad Pro
- iPad 6th generation (2018)
- iPad 5th generation (2017)
- iPad Air 2
- iPad Air
- iPad mini 4
- iPad mini 3
- iPad mini 2
If you have any questions or concerns, our Customer Care team is here to help. Please contact support@visiolink.com.
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